IGEL and Lakeside Systrack

Obviously I’ve been in a new role at Lakeside so I’ve been living/breathing/travelling/living that, as well as more citrix environments *cough cough* – but that doesn’t really matter if I’m honest, as systrack works equally well with both. Actually, it works brilliantly with everything you can throw it at. I’m still amazed at the pain points that systrack could have fixed for me over the past 5 years and aside from new customers I’m dealing with, I’m also seeing some familiar faces from the past that I know can make use of it!

This post is to show that IGEL, as a partner, has jointly developed a solution to monitor their IGEL OS with systrack – now, as anyone in EUC who has used thin clients or a thin OS will know, they’re a little black box unless you start digging into logs, which may not actually make much sense! Now you can use the analytics to show what’s going on, in conjunction with whatever VDI solution you’re always monitoring.

I know of projects using various zero/thin clients that still complain about latency, performance issues etc and they STILL have no monitoring or any insight whatsoever and the technical skills of the people on the ground are low, to to say the least!

IGEL and Lakeside

Troubleshooting non responsive VMs

Sorry for the gap in posting…well…anything… New role has kept me very busy!

Most of us will have our own little tips and tricks on troubleshooting, but recently I had a customer who had a machine hanging, that looked suspiciously like VMware Tools was causing an issue, but they had no idea how to troubleshoot. I’d suggested various options, including simply getting the logs, checking ESXi services and so on and it wasn’t anything they’d had to do before, so I really needed something quick and fully features to suggest to them. There’s a great VMware KB which uses the process of:

Validate the scope – find out the scope of the problem and accurately define what the symptoms are (no point in just having someone screaming “It’s crashing, IT’S CRASHING!”

Identify the cause – so many possibilities! Storage, services crashing, resource contention, a task on the VM…

Action Plan – Take action to remediate the issue – once the cause has been established, focus on what is causing the issue and define a plan to resolve it.

https://kb.vmware.com/s/article/1007819

vExpert 2018

So a good week all in – new role, very promising with some good people, ended the week on a good note… Then I get the notification I’m in the vExpert program! Putting alot aside, I’ve had the opportunity to do some really good work across various projects and been responsible for the architecture design, implementation and then directly involved with the end consumer. EUC is about that and I’ve learned that it’s a circular process of taking your best design for the infrastructure, building it and then seeing how the end user consumes what you can provide – you learn from them and go back to what you built and re-evaluate – keeps you honest and on your toes! There’s alot more to just producing an EUC solution these days – I’ve had to do the whole thing from top to bottom and the lines are blurring with what you need to provide that people see, and what you need to make sure is available that they don’t. Managing to do this that gives you the confidence to go forth and not declare yourself an expert, but be confident that you have a lot to offer colleagues and customers and getting a little bit of recognition can help with that.

New day, new dawn

So today was my first day at Lakeside Software in my new position as Technical Relationship Manager. Aside from being saddened that my laptop will no longer allow me to play games when staying away *sob*, stopping me from getting in trouble with the law/alcohol and so on, it was a good first day! It’s a different focus from what I’ve been doing, but as I’ve learned, I’m sure I’ll get dragged back in! 😉

Flings of the day!

OK, if you aren’t au fait with Vmware Flings, go here:

VMware Flings

They’re basically community built apps/tools developed and provided for free to enhance many of the features within vmware products.

Some of them you’ll never use and some of them will become invaluable.

Today, I’d like to share with you, a few of my favourites.

ESX Embedded host client

This is something that is really, really handy. I’ve been in situations where networking has been spotty and even physical connections via KVM haven’t been feasible, either due to being at the forefront of standing up new hardware, stood in a freezing cold DC in the middle of the night, secretly taking a bite out of a protein bar and a swig from the tesco finest diet energy drink before one of the engineers sees the Food/Drink alarm going off and comes to tackle you to the ground… Or just because everything has gone wappy and you can’t connect.

This installs something akin to the web based vSphere client, directly on the host, meaning no reliance on vcentre, or when the vSphere client is having issues, or your laptop doesn’t let you change the VLAN on your NIC etc – I just found it was another backup in case of emergency (and we all need those!)

My other favourite for Horizon View is…

Horizon Tool Box

It does Auditing…It does Power Policy…But most importantly…REMOTE SUPPORT AND CONSOLE ACCESS! In all fairness, the ability to power on machines at certain times etc is really useful… The remote access leverages MS remote support as well as allowing console access to shadow.

I’ve been involved with many View deployments where one of the first concerns of IT staff is “How do we remote on to users desktops?” – and this answers that question. It’s quick and easy. Just remember to actually read the instructions (I know, I know, that can be a difficult to motivate yourself to do!). One of the main problems comes when people don’t enable RDP on the desktops – just an FYI there 😉

View Client Resizer

I use a 2k monitor with a 4k laptop screen and as you can imagine, apart from the usual resolution/display scaling issues, it can be a right pain when working on multiple view sessions – especially when I forget the set the res to not full screen across my monitors, leading to a black screen and a broken connection – this little exe means you can manage all the sessions you have open and is a handy little tool!